Sales & Advice: 0161 834 5788 / 0161 831 9782

Over 1 Million Happy Customers

Opening Hours: Mon - Sat: 9:30am - 18:00pm | Sun: 12:00pm - 17:00pm

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COVID-19 UPDATE: Free home delivery is still available - Read More

Shipping & Returns

COVID-19 Update

Free home delivery is still available. Please allow up to 10 working days for your order to be dispatched.


Shipping Terms :

Most UK orders are dispatched to our customers within 3-4 working days.

1. All items are Free delivery to UK Mainland addresses

2. Ridelow ship internationally but rates apply and are variable based upon size of package and weight and country (contact us for details)

3. No hassle return within 365 days of purchase (item must be unused and in original packaging)

4. All products and bikes are checked by our engineers before being dispatched.

Tracking Details :

Once we have received your order, we will prepare and dispatch your goods with our preferred courier for your region/country. We will send you a tracking code which will monitor the progrees of delivery from collection to arrival at your address.

Damaged Goods, Delivery Shortages and Returns:

If you item is delivered with signs of damage or tamper, please either sign for it as such or reject the delivery and notify us immediately.

Any shortage or damages found to your order with the packaging intact must be reported within 14 working days of receiving merchandise.

No returns or exchanges will be accepted without prior authorization.

No returns or exchanges will be accepted after 14 working days of receiving merchandise if the goods have been used and show clear signs of wear and tear.

Customer is responsible for all Shipping & Handling charges back to Ridelow. Statutory rights are not affected.

At Ridelow our aim is to make your shopping experience as trouble free as possible. If you have any questions regarding your order please call or send an email.

Return Address:

Licence to Thrill Ltd (t/a Ridelow)
27-29 Church Street
United Kingdom
M4 1PE

Tel : 0161 834 5788
Business Hours

Normal business hours are:

Monday - Saturday: 9.30am to 6pm

Sunday: 12pm to 4pm