Please see below a list of the most frequently asked questions, if you can’t find the answer to the question you’re looking for, then please don’t hesitate to get in touch and one of our customer service team will get back to you as soon as possible.
How long will my delivery take?
We aim to deliver your order within 1-3 working days of your order shipping, times will depend on the size of your order and location of your delivery address. Please see our delivery information for further information regarding our delivery times.
Please note shipping times can range from 1-7 days, we will notify you once your order has been shipped or if your order will be shipped outside of these estimated timescales.
Can I collect my order from your Manchester City Centre Store?
Collection is not currently available due to temporary store closure.
How does the make us an offer promotion work?
We will consider your offer and respond with an acceptance or counter offer. If we have agreement then we will issue you a voucher code to redeem your agreed offer price.
What finance options do you have available?
Ridelow provides a finance option so you can spread the cost of a new bicycle and cycling accessories you want to buy immediately, over a 12 month period. Our finance is supplied by V12 Finance who will provide you with a decision in seconds. V12 Retail Finance is the UK’s only specialist Retail Finance provider and has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years. V12 use market leading online software system, which is secure and user friendly.
